Survey

QUALITY FASTENERS CUSTOMER SURVEY

Company Name:

Customer Contact::

To Our Valued Customer:


Quality Fasteners' goal is to be recognized as a valued supplier of fasteners, hardware, assortments, abrasives, paints etc. by your company. In our efforts to meet and exceed this goal, Quality Fasteners would like to gather your input and impressions as to whether we are meeting your specified requirements and expectations in providing sales, order fulfillment and after sales services.


Please rate the following questions from 1 (Poor) to 5 (Excellent) based upon
your recent experience with Quality Fasteners:


1.

Did Quality Fasteners deliver the "product/service" on time ?

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2.

Did the "product/service" meet your specifications functionally and operationally upon receipt?

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3.

Are you satisfied with the quality of the product/service that you received from Quality Fasteners?

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4.

Do you feel the value of the product/service provided by Quality Fasteners is consistent with its pricing?

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5.

Did Quality Fasteners honor the commitments made to you regarding the service/products provided?

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6.

Did Quality Fasteners respond with the appropriate urgency to your requests/inquires before, during,and after order execution?

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7.

Did Quality Fasteners work with you to resolve any problems?

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8.

Did Quality Fasteners effectively communicate any issues (real or perceived) that may have affected this product/service?

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9.

Did Quality Fasteners make it easy to do business with us?

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10.

I consider: (enter name below) my prime sales contact in Quality Fasteners. How would you rate that person?

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Please provide any comments that you have regarding your experience with Quality Fasteners
during this service or the last few orders:

Please provide any suggestions that would aid Quality Fasteners in enhancing our service to you:

 

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Thank you for your cooperation and insight.


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